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Immediate recovery team The team with responsibility for implementing the business continuity plan and formulating the organisation's initial recovery strategy.   Impact Impact is the cost to the enterprise, which may or may not be measured in purely financial terms. Evaluated consequence of a particular outcome.   Incident Any event which may be, or may lead to, a disaster. Situation that might be, or could lead to, a business interruption, disruption, loss, emergency, incident or crisis.   Incident management plan Clearly defined and documented plan of action for use at the time of an incident, typically covering the key personnel, resources, services and actions needed to implement the incident management process.   Information security The securing or safeguarding of all sensitive information, electronic or otherwise, which is owned by an organisation.   Invocation A formal notification to a service provider that its services will be required. Act of declaring that an organization’s business continuity plan needs to be put into effect in order to continue delivery of critical products or services.